Refund policy

Return & Refund Policy

At Deal Hill, we offer a 7-day return policy, meaning you have 7 calendar days after receiving your item to request a return.

1. Eligibility

To qualify for a return, your item must be unused, in the exact same condition that you received it, with all original tags and packaging intact.

2. No Doorstep Refusal

Orders cannot be rejected or refused at the doorstep during delivery. Once dispatched, you must accept the delivery first and then submit a separate return request after receiving the order.

3. Return Fees & Deductions

For all approved returns, the customer is responsible for:

Return Shipping Fee: The actual cost of return shipping / reverse pickup.
20% Restocking Fee: A deduction of 20% of the product price for handling and restocking.

Both fees will be deducted directly from your final refund amount. Original shipping charges (if any) are non-refundable.

4. How to Start a Return

To request a return within 7 days of delivery, email us at b2.eldho@gmail.com with your Order Number, the reason for the return, and clear photos/video of the product. Returns sent back without prior approval will not be accepted.

5. Damaged or Wrong Items

Please inspect your order upon delivery and record an unboxing video. If you receive a defective, damaged, or wrong item, email us at b2.eldho@gmail.com within 48 hours of delivery with the video proof so we can resolve the issue at no extra cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds (minus the return shipping fee and 20% of the product cost) will be processed within 5–7 business days to your original payment method (or via bank/UPI transfer for Cash on Delivery orders).